You can email us if you have an enquiry. Firstly, you may want to check if the answer to your enquiry is below:
Otherwise, you are welcome to send us an email
You can also visit our page of frequently asked questions.
|Phone||Call 1800 113 611 (freecall within Queensland - calls from mobile phones may attract charges) or 07 3211 6999.
International: +61 7 3211 6999.
For your convenience Blue Card Services operates from 8am to 5pm Monday to Friday, excluding public holidays.
However, to maintain our service commitment to you, we conduct staff training and development:
|National Relay Service||
Callers who are deaf or have a hearing or speech impairment can contact us through the National Relay Service.
Give the National Relay Service our number 1800 113 611 (freecall within Queensland - calls from mobile phones may attract charges) or 07 3211 6999.
|Translating and Interpreting Service (TIS NATIONAL)||
TIS National provides access to immediate telephone interpreting.
To access this service you will need to contact TIS National on 131 450 and provide Blue Card Services’ phone number 07 3211 6999.
|Postal address||PO Box 12671
George Street, Brisbane, Queensland 4003
|Location and open hours||Level 20, 53 Albert Street
Brisbane, Queensland 4000
Blue Card Services reception is open from 8am-5pm weekdays (closed on public holidays)
07 3035 5910
|Media enquiries from accredited media outlets or journalists||
Journalists can contact the Department of Justice and Attorney-General Media Relations Unit by email or phone (07) 3008 8765.
|Compliments||If you have a compliment, please send a message or call Blue Card Services.|
|Feedback||You can lodge your feedback online, by post or by calling Blue Card Services.|
|Complaints||Blue Card Services is committed to effectively handling complaints in a timely and professional manner.
You can make a complaint about any aspect of the services or actions of Blue Card Services or our staff, including privacy breaches. If we cannot help you with your complaint we will give you advice about where to get help.
Last Updated: 2 January, 2019