Complaints Resolution

Submit your complaint through our online complaints form or go to How do I complain section for more details.

Who can complain?
What can I complain about?
Why should I complain?
How do I complain?
How will my complaint be dealt with?

The Commission promotes and protects the rights, interests and wellbeing of young people under 18 in Queensland.

It does this is a number of ways, including helping young people to resolve their complaints about the child safety and/or youth justice systems.

We also advocate or act as a ‘voice’ for young people by talking to government, non-government or community services.

Please view the Commission’s complaints brochures (young person’s and adult version) to find out more.

Who can complain?

Anyone – young people themselves, parents, relatives, community members or agency representatives with concerns about services delivered to young people.

What can I complain about?

The Commission can deal with complaints about any government or non-government service provided (or not being provided) to young people in the child safety and/or youth justice systems.

Why should I complain?

All children and young people have the right to be safe and well cared for. The Commission will advocate and negotiate with service providers to improve outcomes for individual young people. These complaints help the Commission monitor trends and advocate for changes in policies, practices or legislation to improve outcomes for Queensland children.

How do I complain?

Before contacting us, please read our privacy notice

Contact the Commission by one of these methods:

• call 07 3211 6700 or freecall (within QLD) 1800 688 275 - calls from mobile phones may attract charges
• text 0418 740 186 and we will call you back
• email info@ccypcg.qld.gov.au
• submit an online complaints form
• fax 07 3035 5900
• mail your complaint to:
• PO Box 15217, Brisbane City East Qld 4002

How will my complaint be dealt with?

The Commission takes all complaints about children very seriously and our staff will make contact with you that day or the next day to gather important information about your concerns.

We will let you know how you we can help resolve the concern.

We will provide you with advice to deal with your complaint or suggest a contact who can also help you.

We will try our very best to help with your complaint by conducting enquiries and making a thorough assessment.

We will provide you with advice as to the outcome.

Last Updated: October 31, 2012

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