Privacy Policy

The Commission for Children and Young People and Child Guardian (The Commission) is committed to protecting your privacy. We understand visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

The Queensland Government has established a privacy regime for the Queensland public sector based on 11 Information Privacy Principles. These are contained in the Information Privacy Act 2009 (IP Act) which regulates how information is collected, stored, used and disclosed by the public sector.

Information collected
When you visit the Commission’s website, our web servers make a record of your visit and log the following information for statistical purposes only:

• the user's server address
• the user's top level domain name (for example .com, .gov, .au)
• the date and time of visit to the site
• the pages visited and documents downloaded
• the previous site visited
• the type of browser used.

The Commission also uses Google Analytics to help us understand how users engage with the website. Google Analytics uses cookies to track visitor interactions and store information such as the time of the visit, whether the visitor has been to the site before, and what site referred the visitor to the web page. Information may be stored by Google on servers in the United States of America where information may be accessible by United States’ authorities in accordance with United States’ law. Google may also transfer this information to third parties where required by law, or where such third parties process the information on their behalf.

Google Analytics does not report on personally identifiable information. Instead, it provides aggregated data on website activity. No attempt is or will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.

To increase your level of security, you can adjust your privacy and security settings to block or limit cookies in your web browser.  

Emails
Email correspondence sent to this site may be treated as a public record and retained as required by the Public Records Act 2002 and other relevant regulations.

Email messages may be monitored by our Internet Service Provider for system troubleshooting and maintenance purposes.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law.

Security
We take all reasonable steps to protect your personal information from loss, misuse or unauthorised disclosure, in accordance with the IP Act.

However, this website contains links to other external websites, both government and non-government. Those websites are not under our control and you are advised to also review the privacy and security statements of those websites.

Access to personal information
Requests to update personal information, such as a change of address, should be directed to the business unit which currently holds the personal information. An overview of the Commission's personal information holdings is provided in the Commission’s Publication Scheme.

Contact us
If you have any questions about our privacy practices, please email the Commission's Privacy Contact Officer at ccyp_privacy@ccypcg.qld.gov.au or telephone us on (07)  3211 6700.

 

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